SVW Automobile Dongchang Sales Service Co., Ltd. is the franchised dealer and franchised service station of Shanghai Volkswagen. In a decade since the establishment as a member of Dongchang Auto, the five-time "National Top 10 Auto Dealers" winner, Well-known Trademark of Shanghai and Well-known Brand of Shanghai, SVW Automobile Dongchang Sales Service Co., Ltd. takes full advantages of the brand effect of Dongchang Auto Culture Recreational Street to spread to all over Shanghai from Pudong with relentless efforts and has established a favorable image among auto customers of Shanghai. For many years, we have been a leader in the auto sales and service industries of Shanghai with outstanding achievements.
Located on Pujiang Road, Pudong District, SVW Automobile Dongchang Sales Service Co., Ltd. boasts of convenient transportation, which is adjacent to the artery of Longyang Road. We own an outstanding managerial team as well as excellent staff. Complete facilities, spacious showroom, tidy and clean maintenance workshop, comfortable rest area together with the orderly parking lot, ensuring considerate service for each customer.
Led by the Dongchang Honest Service System, we take full advantages of Dongchang 96800, Auto Service Expert, the best call center in China, to effectively and rapidly improve service quality. Be it buying consultancy, reservation, or complaint, suggestion or emergency rescue, Dongchang SVW will serve each customer wholeheartedly. For 10 years Dongchang SVW has been integrating feelings in customer services to make each customer understand that the service goals of "Explicit consumption and voluntary buying (maintenance)" are closely related.
360°Professional Auto Service Brand of Dongchang SVW--Techcare--is taken as the core of service to provide customers with high-quality, safe and reliable professional service. And we are constantly making improvement! Inheriting such philosophy, Dongchang SVW launched its 6 core services which cannot be surpassed or compared by the competitors--golden medal sales, after-sales service, choice second-hand, excellent accessories, owner club, and financing service--to realize customer care in an all-round way.
With the brand positioning of "Honest, Normative and Professional", Dongchang SVW takes whole-hearted and honest services as the eternal subject, which has been making constant improvement.
SVW Automobile Dongchang Sales Service Co., Ltd.
Address: 1289#, Pujian Road, Pudong District, Shanghai
Post Code: 201204
96800, Auto Service Expert
Tel.: 86-21-50451111 50451100
Fax: 86-21-68454674
E-mail:webmaster@dcsvw.com
Web site: www.dcsvw.com.cn
Dongchang Auto Overview
Dongchang Auto is a consortium of Auto sales and service enterprises. The affiliates are mainly engaged in Auto sales, parts and components, maintenance and second-hand Auto transaction.Dongchang Auto has established "Dongchang Auto Culture & Recreation Street" on Huamu Street, Pudong District.
Dongchang Auto is a Famous Trademark and a Famous Brand of Shanghai, and one of Top 10 Auto Dealers in China. Providing franchised distribution and agency services for domestic and international famous brands, we owns 10s (Sales, Service, Supply of spare parts, and Survey) centers and after-sales service centers for a number of brands including: Shanghai GM Buick, Chevrolet, Cadillac, Shanghai Volkswagen, Skoda, SAIC Roewe, FAW Toyota, Guangzhou Toyota, Beijing Hyundai, FAW Audi, Dongfeng Nissan, Guangzhou Honda, Chang'an Ford, and Lexus.
The Integrated Sales and Service Network of Dongchang Auto has covered all over Shanghai, and spread to the Yangtze River Delta including Suzhou and Hangzhou.
Dongchang Auto provides various services including mortgage, insurance, registering, Auto beauty, auto club, and driver training school.
ISO9001 (2000 Version) certified, Dongchang Auto has become an industrial leader in terms of auto sales and after-sales services in the auto sales and service industry of Shanghai.
In addition to the title of "National Top 10 Auto Dealers" for continuous five years, Dongchang Auto has received a good many honors including Shanghai Well-known Auto Seller, Shanghai Trustworthy Auto Seller with Customer Satisfaction, Best 10 Auto Sales & Marketing Elites in Shanghai, and Best 10 Auto Sales & Marketing Groups in Shanghai.
As a service brand, Dongchang Auto, adhering to the corporate philosophy of "Excellent Service Forever" and the brand positioning of "Honest, Normative and Professional", strives to establish an image of "Reliable Auto Service Expert" among customers. Industrial leading Honest Service Social Monitoring Network has also been established together with 96800, Auto Service Expert platform. 96800, Auto Service Expert is a Model Working Group of Shanghai and one of the best call centers in China. Dongchang Auto is striding forward to the target of an "international, professional and networked" auto service group.
Address: 1281-1317#, Pujian Road, Pudong District, Shanghai
Post Code: 201204
Tel.: 96800
Fax: 86-021-68456625
E-mail: dc96800@shdongchang.com
For more information, please visit our web site
Dongchang Auto Portal: http://www.dcauto.com.cn
Web sites for Brands under Dongchang Auto:
96800, Auto Service Expert
Dongchang Auto "96800, Auto Service Expert", the "special, dedicated and professional" auto service hotline. The so-called "special" refers to all-round customer support with over 100,000 pieces of auto-related information (Auto Service Knowledge Base) accumulated in years' service; "dedicated" to that each detail, however tiny, will be included in the "Know-all"; and "professional" to that one-for-one expert consultancy are provided to customers to solve any complicated problems.
"96800, Auto Service Expert" has been recognized by more and more customers as the most important channel between Dongchang Auto and customers. Now extensive customers have access to the featured services through "consultancy, complaint, rescue and reservation".
In line with the philosophy of being "Honest, normative and professional", "96800, Auto Service Expert" is engaged in making more people understand auto and enjoy the happiness auto may bring. In addition to the service demands of auto customer, 96800 also bear more extensive social responsibilities, which assume the responsibilities of an enterprise citizen through the communication with police, traffic police, industrial and commercial administration, auto associations, banks, and insurance companies. Dongchang Auto "96800, Auto Service Expert" has received a number of honors including "Best Call Center in China", "Shanghai Model Working Group" and "Pudong District Model Group".
With the popularization of auto among ordinary families, high-quality and fast services have become customer focus. Dongchang Auto "96800, Auto Service Expert" will constantly improve service quality and provide satisfactory services to customers.
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